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Here are my 8 Tips for the Social Church.  I hope that you find them helpful.

1.  Have a Voice
Even if there is a team of people putting out your social media content, you need to have a unified voice or else it will seem that your church does not know what it wants to be.  In your next social media strategy meeting, and yes, you should be having those, discuss your voice if you have not done so already.

2. Be Authentic
People can tell when you are putting on a show.  You have to be real with your followers.  One way to do this is by sharing things you and your church are passionate about.

3. Be Intentional
You need to have a plan or a strategy or else you are not going anywhere.  You need to have realistic, attainable, measurable goals for yourselves in order to see where you have been and to better focus on where you want to be going.

4. Use Visuals
We are visual people.  Photos catch our attention more than words.  And oftentimes photos communicate and touch us more than words ever could.  We respond to photos.  Photos evoke emotion, which leads to number 5.

5. Be Emotional
In the book Contagious, Jonah Berger says, “When you care, you share.”  Make your followers feel something and they will be more likely to share that post than one that did not make them feel anything.

6. Find your Magic Number
Many churches are trying to find their magic number for how many times they should be posting each week or even each day.  You do not want to post too often because then you will oversaturate your social media and people will start to tune you out.  On the other hand you cannot post too little because your followers will forget about you.  The number of times you should be posting is magic because it will differ for every church and every audience.  You need to practice and see how your audience responds.  Find what is best for you.

7. Engage
Answer questions.  Comment on and share other people’s posts.  Respond to comments.  Build a strong community and create a relationship.  Relationships are power for any company, but for churches in particular.

8. Do Not Delete
If someone says something negative about you, respond to it and try to fix it.  Never just delete it.  People want to be a part of the conversation.  They want to be heard.  If you delete a negative post without addressing it, you have lost an opportunity to reach out to that person and fix the problem.  If you make a mistake in social media, do not delete it.  Apologize, correct it and make it right.  And remember, if you delete, it’s never really gone.  Someone will find it, and covering something up usually makes it worse.


What would you add to this list of tips?


I recently read an article given to me by my Consumer Behavior professor.  The article came from Marketing News, a publication of the American Marketing Association.  This article was title “Brand Apostles” and was published May 15, 2006, so it is a little out of date but still relevant to what is happening today.  The article focused on two Chicago mega-churches, Salem Baptist Church of Chicago and Willow Creek Community Church, the populations of these churches being 23,890 and 20,000 respectively.  These two churches have taken basic business marketing strategies and applied them to their churches.

“It is brand strategy at its most elemental, in which the brand (the church) makes a promise (the sense of community) to its consumers (the congregation) through both emotional benefits (“I feel good about being in this church”) and functional benefits (“The mission of this church fits my lifestyle well”).”  In my class we discussed how we felt about these churches appealing to the values of people in order to get them to come to church.  I do not see anything wrong with this approach since a person’s values are essential to them, and the gospel itself draws from those values, so God must be the perfect marketer in that sense.

In the last thirteen years (at the time of the article), there was a 92% increase in the number of unchurched Americans.  These churches were drawing on the needs of these people looking for a place that was user-friendly, essentially where the “customer” comes first.  These churches have several different ways of making these people feel more at home.  Willow Creek has a full-service coffee shop, a children’s play area, choices two dozen workshops, a fully digital info kiosk, and the ability to watch service on plasma tvs.  Salem also have ways of being seen as more user-friendly: three regulation size basketball courts, a concession stand, several classes on different topics, a welcome team, a membership department, and age appropriate ministries.  The idea in itself of becoming more user-friendly is not a bad one, the church simply needs to examine the heart behind those additions.

Now this is where the problem comes in for me.  Cally Parkinson, Director of Communication Services at Willow Creek said in this article, “We have a strong strategy for managing the brand.  The power of the brand is the promise: contemporary, non threatening, you can be anonymous.  You will be challenged, but it won’t be painful.”  Now here’s my question, what good is a challenge if you won’t grow from it?  And how do you expect to grow if it won’t be painful?  As I was saying in a previous blog, Kyle Idleman discussed in his book “not a fan” that churches have become fan generators, and I think this is the perfect example of that.

I do not have a problem with a church using business principles in a way that fits the mission and vision of the church.  I do not want the church to become a business and lose its focus.  Churches must remain kingdom-focused above all else.  This article was eye opening into what some churches are becoming.  It is fine for a church to work on its brand.  “A brand is much more than a logo, a symbol, a sign or device, or simply the result of clever advertising. It helps to communicate value and create and deliver that value. Branding is a promise of value for customers. It helps to attract and, if it is true and accurate, keep customers. It provides an extra element of understanding or meaning, for customers as they form opinions and make purchase decisions from a variety of competing offerings.”  A church must be and have a brand, and they must be able to communicate that effectively.  In order for a church to get new “brand loyal followers” they must market, but above all they cannot lose their kingdom focus in this endeavor.

What we once thought was just for us, now is for everyone.  Thirteen year olds all the way to grandparents are now on and using Facebook.  Facebook has become more than just a place for friends to meet, it has become a place for all kinds of social connections.  People can talk to their favorite companies, and companies can respond back to their customers.  The one way street is now a mult-lane interchange.  Facebook has grown by leaps and bounds because it fulfills two basic needs of humans: to belong and to connect.  So, should the church embrace this change or stay away from it completely?  Can it be helpful or serve any purpose for our churches?

Facebook has become a part of everyday life.  Many people get on Facebook more than three times a day.  According to the website’s online press room, “People spend over 700 billion minutes per month on Facebook.”  Can you believe that?  700 billion minutes per month!  Currently there are 792,306,980 people on Facebook.  That means that on average every person on Facebook uses Facebook for 883 minutes per month.  That is a total of almost 15 hours a month.  So my question is, with something so big, with a reach to so many people, how can the church not afford to utilize it?

“The Lookout” recently had an article about churches using Facebook.  They suggest that churches need to have a few principles before they start using Facebook.  First, a church needs to figure out why they are using Facebook in the first place.  Secondly, a church needs to realize that even if you are on Facebook you should remember the golden rule.  And ultimately you must remember that “Facebook connections may help cultivate friendships and community, but they are no substitute for live interaction with living, breathing people.”

Finally, I would like to leave you with a list of questions to consider about your use of Facebook:

  1. What is the main goal for my Facebook interactions?
  2. How many of my Facebook friends are Christians?
  3. Will I find ways to share my faith offline with my unbelieving Facebook friends?
  4. What role will Scripture and prayer play in my profile and interactions?
  5. What will I do when one of my friends is struggling with a faith-related issue?
  6. What will I do when one of my friends posts a viewpoint that goes against Scripture?
  7. How will I express my personal joys and struggles to my Facebook friends?

I hope this helps you determine or reevaluate how you use Facebook.